A clear picture of your family's documents,
without the pressure

We help households understand and organise the documents they hold. That means interviewing you about what exists, mapping locations, scanning and indexing files, labelling physical sets and writing plain-language summaries. We do not interpret documents, advise on any regulated matter (legal, financial, tax, medical), contact third parties on your behalf, or make recommendations about what any document means for your situation. Those conversations belong with qualified professionals.

No. Hearthline provides general information, records organisation and administrative coordination only. None of these activities require a regulated professional licence in Malaysia, and we hold no such licence. If you need advice on what your documents mean or what to do with them, we will encourage you to speak with a qualified lawyer, accountant or other relevant professional — and, if helpful, will note in writing which open points to raise.

The Document Map Consultation suits households that want a single honest picture before a conversation with a professional or a family gathering. The Workshop Series suits those who want to build a durable system themselves over six weeks. The Whole-Household Archive Engagement suits families with a larger or more dispersed set of documents that would take more than a day or two to work through. An enquiry is a good first step — we can describe what each service covers and you can decide whether any fits your situation.

For the Document Map Consultation and the Whole-Household Archive Engagement, a coordinator visits your home during session time, since the work involves walking through rooms and drawers with you. The Family Records Workshops are held at our Kuala Lumpur premises at Jalan Tuanku Abdul Rahman. All arrangements are agreed in advance and you are free to pause or end at any point.

We work only with documents you choose to show us. The map and archive we produce belong to you and are stored on your own devices or in your own filing system — we do not retain copies. Our staff sign confidentiality agreements as a matter of course. Our full privacy approach is set out in our Privacy Policy, which you are welcome to read before making any enquiry.

The Document Map Consultation is one session of ninety minutes followed by three working days of preparation. The Workshop Series runs across six weeks with fortnightly half-day sessions. The Whole-Household Archive Engagement spans ten weeks with up to fourteen sessions. Availability varies — send an enquiry and we can discuss current scheduling. No booking is made until both parties have agreed on timing and scope.

The published fees cover the service as described, including the deliverables listed for each service (printed map, digital copy, workbooks, templates, orientation document and so on). Any materials outside the listed scope — for example, physical storage boxes or binders — are discussed and agreed beforehand. There are no hidden additions and no commitment until you confirm in writing.